Terms & conditions

Last updated: 17 July 2026

1. What we provide

We sell prepaid travel eSIM data plans supplied by licensed network partners. A plan gives you mobile data in the destinations listed on the plan card, for the data amount and validity period shown there. Plans are for data only unless the card says otherwise — they do not include a phone number, calls, or SMS.

2. Your account

You need an account to buy. You’re responsible for keeping your sign-in details private and for what happens under your account. You must be able to enter a binding contract to purchase.

3. Device compatibility

Your device must be eSIM-compatible and carrier-unlocked. Checking this before you buy is your responsibility — the help page explains how. A plan bought for an incompatible or locked device is still delivered and installable, so the refund rules below apply to it normally.

4. Payment

Prices are shown in your selected currency and include our fees. When you pay, we place an authorisation hold on your card and only capture it after your eSIM has been issued. If we can’t issue it, the hold is released and you are not charged.

5. Refunds

The payment & refunds page is part of these terms. In short: full refund any time before the eSIM is installed; no refund once it has been installed, because an installed eSIM can’t be returned to the network.

6. Fair use

Plans are for personal use in a normal device. Reselling, machine-to-machine use, or anything unlawful may lead to suspension by the network without refund. Speed policies (for example, reduced speed after a daily cap) are printed on each plan card.

7. Service limits

Mobile coverage and speed are provided by local networks we don’t control, and usage figures we display can lag the network by a few hours. We’re not liable for losses caused by network outages, coverage gaps, or your device’s configuration. Our total liability for any order is limited to what you paid for it.

8. Changes and contact

We may update these terms; the date above tells you when we last did. Questions go to our support team via the help page.